Terms of Service & Refund Policy

Welcome to Blackstag Worldwide (https://blackstagworldwide.com). By accessing or purchasing from our website, you agree to be bound by the following terms and conditions ("Terms of Service"). Please read them carefully before placing an order.

1. General Conditions

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. We reserve the right to refuse service to anyone for any legitimate reason at any time. You agree not to reproduce, duplicate, copy, sell, or exploit any portion of our products or brand materials without express written permission from Blackstag Worldwide.

2. Products & Pricing

• Currency: All prices listed on our website are in Indonesian Rupiah (IDR) unless stated otherwise.
• Price Adjustments: We reserve the right to modify product prices, descriptions, and availability at any time without prior notice.
• Product Accuracy: We make every effort to display the colors and images of our products as accurately as possible. However, actual packaging or appearance may vary slightly due to screen display settings.

3. Orders & Payments

Orders are confirmed once full payment is successfully verified through our authorized Payment Gateway partners. Available payment methods include Virtual Accounts (BCA, Mandiri, BRI, BNI), QRIS, Credit/Debit Cards, and E-Wallets. If a transaction is flagged as suspicious or unauthorized, Blackstag Worldwide reserves the right to cancel the order and refund the amount.

4. Shipping & Delivery

• Processing Time: Orders are processed and dispatched within 1-3 business days after payment confirmation.
• Delivery Estimates: Delivery times depend on the selected courier service and destination address. Estimated delivery timelines provided during checkout are for reference only.
• Shipping Liability: Blackstag Worldwide is not liable for shipping delays caused by couriers, incorrect addresses provided by the buyer, or force majeure events.

5. Return, Exchange & Refund Policy

We take immense pride in the craftsmanship of our fragrances. If you receive a defective, damaged, or incorrect item, we are happy to assist you under the following conditions:

• Unboxing Video Requirement: To qualify for a return or refund, customers MUST provide an unboxing video recorded continuously from the moment the sealed parcel is opened, clearly showing the shipping label and the condition of the item.
• Eligible Claims: Claims must be submitted within 3 days of receiving the package for damaged or broken bottles upon arrival, incorrect product/item delivered, or major manufacturing defects.
• Non-Refundable Items: Products that have been used, opened from their protective seals, or damaged due to buyer mishandling are not eligible for return or refund.
• Refund Process: Approved refunds will be processed via bank transfer or original payment method within 5-7 business days.

6. Intellectual Property

All content on this website, including text, graphics, logos, images, fragrance names, and software, is the property of Blackstag Worldwide and is protected by applicable intellectual property laws of Indonesia and international treaties.

7. Governing Law

These Terms of Service and any separate agreements shall be governed by and construed in accordance with the laws of the Republic of Indonesia.

8. Contact Information

Questions about the Terms of Service & Refund Policy should be sent to us at: